Human Skills for Retail

Provided by: Retail Ireland Skillnet

Enhance Your Selling and Customer Service Skills

Advance your retail career with the Human Skills for Retail course from Retail Ireland Skillnet. This comprehensive programme is designed to strengthen your sales techniques, customer service abilities, and ethical retail practices, helping you excel in the fast-paced retail environment.

What You Will Learn

By completing this course, you will:

Master the eight steps of selling to improve your sales success
Enhance your product knowledge and understand retail ethics
Develop expertise in online selling techniques and handling payments
Learn to manage difficult situations and process customer refunds efficiently
Gain skills to boost customer loyalty and navigate legal responsibilities
Implement effective customer service strategies to enhance the shopping experience
Understand how to resolve customer complaints and measure customer satisfaction
Learn to conduct customer surveys and use insights to improve business operations

Course Modules:

The Eight Steps of Selling
Improving Product Knowledge
Retail Ethics
Making a Sale & Online Selling Techniques
Handling Payments & Refunds
Dealing with Difficult Situations
Improving Customer Loyalty & Legal Responsibilities
Principles of Good Customer Service
Internal & External Customer Service
Body Language & Effective Communication
Resolving Customer Complaints & Consumer Legislation
Measuring Customer Satisfaction & Implementing Change

Access the Course Materials:

The Human Skills for Retail course is now available for free download, offering flexible, self-paced learning.

Join Over 600 Participants!

More than 600 professionals have already benefited from the Reactive Training Programme. Stay ahead of the curve—develop your digital skills for retail success today!