Resilient Retailing

Provided by: WKO / WIFI International, Austria

Master Complaint Management & Customer Communication

Enhance your retail expertise with the Resilient Retailing course, designed by WIFI International. This practical course focuses on complaint management in retail, as well as essential communication and customer interaction skills.

What You Will Learn

By completing this course, you will:

Understand the core principles of complaint management in retail
Develop effective customer-oriented communication strategies for handling complaints
Master active listening techniques to better understand customer concerns
Learn how to analyze complaints and collaborate with customers to find satisfactory solutions
Improve your ability to address emotions and create a positive customer experience

Course Modules:

Fundamentals of Complaint Management
Customer-Oriented Communication in Complaint Handling
Techniques for Effective Complaint Resolution

Access the Course Materials:

The Resilient Retailing course is now available for free download, offering flexible, self-paced learning.

Join Over 600 Participants!

More than 600 professionals have already benefited from the Reactive Training Programme. Stay ahead of the curve—develop your digital skills for retail success today!