Reactive training: Ireland
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Welcome to the Irish Reactive Trainings Page!
As part of the Skills4Retail project, we are excited to offer a range of specialized training courses designed to fast-track the ‘Triple Transition’ of Green, Digital, and Resilience in the retail sector. These trainings are tailored to meet the needs of both new employees and the existing workforce in Ireland’s retail industry.
In Ireland, the Skills4Retail project collaborates with the 20FIFTY PARTNERS and Retail Ireland Skillnet to offer the following courses:
Embark on a transformative journey into sustainable retail with our Green Skills in Retail course, proudly presented by 20FIFTY Partners.
This dynamic programme is tailored to equip individuals within the retail sector with the expertise needed to implement environmentally conscious practices effectively. Through a comprehensive curriculum, you will delve into key sustainability concepts, including energy management, water conservation, sustainable sourcing, waste reduction, and sustainable packaging.
Drawing from real-world examples from leading retailers, both global giants and local champions, upon completion of the course, you will gain practical insights into successful sustainability initiatives and will emerge with a profound understanding of the critical role environmental sustainability plays in the retail landscape.
Download ProspectusElevate your retail career with the Human Skills course, designed by Retail Ireland Skillnet to enhance both selling and customer service skills.
Learn the eight steps of selling, improve your product knowledge, and understand the importance of retail ethics. Gain expertise in making sales, online selling techniques, handling payments, managing difficult situations, and processing refunds. The course focuses on improving customer loyalty and understanding legal responsibilities.
In customer service, you will discover the principles of good customer service and how to implement them both internally and externally. Master the use of body language, resolve customer complaints effectively, and measure customer satisfaction to improve business operations. Learn to conduct customer surveys, act on their results, and comply with consumer legislation. This course equips you with the skills to implement positive changes in your retail environment.
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