Retail Talks Series with Nick Spiteri Paris, CEO of Bigbon Group

Retail Talks Series with Nick Spiteri Paris, CEO of Bigbon Group

We are excited to present the second video in our “Retail Talks” series, featuring Nick Spiteri Paris, CEO of Bigbon Group. In this instalment, Nick shares his insights on the evolution of retail over the past 15 years, highlighting the shift from single-channel to omni-channel business models. He discusses the critical role of digitalisation, IoT, and AI in enhancing customer experience and managing inventory. Nick also explores the future of retail, with a focus on robotics and the importance of agile, forward-thinking individuals in driving industry change. Join us as we delve into the dynamic world of retail and its exciting future.

Video Title: Retail Talks Series: Retail Talks with Nick Spiteri Paris, CEO at Bigbon Group.

Watch the video here

Transcript of the Video -Retail Talks with Nick Spiteri Paris, CEO at Bigbon Group : 

“Hi, my name is Nick Spiteri Paris. I am the CEO of Bigbon Group. I’ve been in retail for over 15 years now. We started with a single-channel business model, but today we operate an omni-channel model that focuses and centres around the customer experience.

Our sector is currently driven by customer experience, and omni-channel has brought about a significant change, particularly in the digital space. About six years ago, our first major step was the full digitalisation of our inventory. Today, our inventory management is completely digitalised, which led to other adoptions such as IoT, a crucial component in our customer journey both in-store and online. AI plays an important role in managing our stocks and inventory.

The use of this technology, in preparation for future developments, leads us to anticipate that robotics will be the next significant change factor in our industry. All these components revolve around one central theme: customer experience, which remains key for us.

Our visibility, as a result of the COVID-19 period when online shopping was the only option, led to a significant return to brick-and-mortar stores post-COVID. The brick-and-mortar shopping experience is irreplaceable, and customer requirements and expectations have increased as a result.

The interplay between digital and physical shopping experiences is the way forward. This is the future. People are at the core of every organisation, and for us, our people are our biggest differentiator. We put considerable effort into acquiring the best talent available.

Our success lies in the success of each individual within our team. Therefore, during recruitment, we constantly look for people with the right attitude, which remains central to all our hiring decisions. We operate in a very agile environment. The retail market is agile, and we need people who are adaptive, forward-looking, and geared for change.

We seek individuals who can be disruptors in the industry and who can embrace and foster change. If you value your development and career progression, I invite you to consider retail as a potential career path for the future.”

Retail Talks Series

About the Retail Talks Series: Welcome to the “Retail Talks” playlist, a dedicated series brought to you by Skills4Retail. This playlist features a collection of discussions and presentations from leading experts and stakeholders in the retail sector. Each video aims to shed light on the transformative strategies being implemented to make the retail ecosystem more resilient, digital, and green.

Through “Retail Talks,” we explore the latest initiatives, including the EU’s Transition Pathway for retail, the development of a comprehensive Retail Skills Strategy, and various training programs aimed at equipping retail professionals with the skills needed for today’s challenges and tomorrow’s opportunities.

Join us as we delve into topics that drive innovation, foster sustainable practices, and promote digital transformation within the retail industry. This series is an essential resource for retailers, policymakers, educators, and anyone interested in the future of retail in Europe.

If you would like to take part in our Retail Talks series, please use our contact us form or email us on [email protected] Don’t miss our next video in out Retail Talks series. Subscribe to our YouTube channel @Skills4Retail today!